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Compliance

Every compliance post, newest first.

Compliance

What Actually Earns a Spam Complaint on WhatsApp

Policy documents describe rules. Complaints come from a person's thumb moving. Here are the moments that move it, written from the recipient's side of the thread.

5 min read

Compliance

Asking for Reviews on Instagram Without Gaming Them

Automation can ask everybody the same way at the same moment. What it must never do is choose who gets asked — filtering for happy customers is a dark pattern with teeth.

5 min read

Compliance

The Ethics of Automating a Personal Conversation

Instagram DMs are a private channel people use to talk to a person. Where disclosure is owed, what a comment consents to, and uses that are wrong even when permitted.

5 min read

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