Purchases are final. We do not give refunds. You can cancel a plan whenever you like and you keep everything you paid for until that period ends, but a charge that has gone through is not returned.
There are two exceptions, and neither is really a refund. If you were charged twice for the same thing, the second charge comes back. If you paid and the service never worked, we fix it or we give the money back. Both of those are us correcting a mistake, and there is no time limit on either.
The rest of this page is that rule, case by case.
Why we can say that and still be fair
Because nothing here expires and nothing here needs a card to try.
The trial is fourteen days and takes no card. Nobody has to buy this to find out whether it works — that is what the trial is for, and it runs long enough to answer the question.
Purchased credits never expire. Spend them next year if you like. So a top-up you regret is not money gone; it is money sitting in your account waiting. There is nothing to give back that you do not already have.
And a credit that has been spent bought inference we were billed for, and a reply that has already gone from your Instagram account to a real person. There is nothing to return.
We would rather say this than advertise a refund we would argue about later.
Everything below applies to purchases from POSTENGAGE.AI through Razorpay (INR) or Stripe (other currencies).
The short version
| Situation | What happens |
|---|---|
| You changed your mind about a top-up | No refund. The credits never expire, so they are still yours |
| You changed your mind about a plan | No refund. Cancel and you keep the plan until the period ends |
| Credits you have already spent | No refund. The replies have gone out |
| You were charged twice for the same thing | The second charge comes back, always, no time limit |
| You paid and the service never worked | We fix it, or the money comes back — your choice |
| Free signup credits | Nothing was paid, so there is nothing to return |
| We suspended you for breaking the terms | No refund of unused credits |
| We withdrew the service or closed your account without cause | Unused purchased credits returned |
Subscriptions
Cancelling takes nothing away immediately. You keep the plan and its features until the end of the period you have already paid for, and then the account drops to free. Templated automations keep running on the free plan.
Moving to a smaller plan waits for the same boundary, for the same reason — you paid for this period and you keep it. Moving to a larger one happens at once.
We do not pro-rate a partial month, and we do not refund one. Allowance credits granted for a period expire at the end of that period. Annual plans are the same: final when charged, yours until the year ends.
A payment that failed
A payment that fails at the processor never reaches us and nothing is charged. If your bank shows a pending amount for a failed payment, it is released by the bank, typically within five working days. That is not a refund and there is nothing for us to do about it.
How to tell us something went wrong
For the two cases above — a double charge, or a payment that bought you nothing — email support@postengage.ai with:
- the email address on the account,
- the payment id from your invoice or the processor's receipt,
- one line on what happened.
We reply within 2 working days and decide within 5 working days. We reconcile every payment against the credit ledger daily, so a charge that took money and delivered no credits is usually found and fixed before anyone writes to us. If you spot it first, tell us and we will not make you prove it.
Money goes back to the original payment method through the processor that took it. Razorpay typically returns funds to an Indian bank account, card or UPI handle in 5 to 7 working days; Stripe typically takes 5 to 10 working days. Those are the processors' timelines, not ours — the instruction leaves us the same day we approve it.
When money is returned, the credits it paid for are removed by a compensating entry in the ledger. The ledger is append-only, so you can see both the purchase and the reversal.
Chargebacks
Please write to us first. A chargeback freezes the account while the bank investigates, takes weeks, and usually resolves something we could have fixed the same day.
Tax
POSTENGAGE.AI is not registered for GST, so no GST is charged on any purchase and no GST invoice is issued. The rupee prices shown are the whole amount — nothing is added at checkout. Every purchase produces a numbered invoice with our details and yours, and a refund raises a credit note against it.
If that changes, this page changes with it, and the registration number will appear here before it appears on an invoice.
Contact
support@postengage.ai · Delhi, India