Refund & Cancellation Policy

PostEngage.ai sells prepaid credits. Credits are added to your account immediately after a successful payment and are consumed when an automation performs an action on your behalf, such as replying to a comment or sending a direct message.

1. No Refunds

All credit purchases are final and non-refundable. Credits are delivered to your account instantly and cannot be returned once purchased.

Credits do not expire. Any credits you have not used remain available in your account for as long as your account is active, so an unused balance is never lost.

2. Billing Errors

We will always correct a billing error. Contact us if:

• You were charged more than once for the same order
• Your payment was successful but credits were not added to your account
• You were charged an incorrect amount

Email support@postengage.ai from the email address registered on your account, including your order ID. We will either add the missing credits or reverse the incorrect charge. Approved reversals are processed to the original payment method within 5–7 business days.

3. Cancellation

PostEngage.ai has no subscription and no recurring charge. You buy credits only when you choose to. You can stop using the service at any time and nothing further will be billed to you.

You can also delete your account and all associated data at any time from your account settings, or through our data deletion page.

4. Free Credits

New accounts receive free credits so that you can test the service before making any purchase. We encourage you to use these free credits to confirm that PostEngage.ai fits your needs before you buy a credit pack.

5. Business Information

6. Contact

For any question about billing, credits or this policy:

Email: support@postengage.ai