Every purchase is final. We do not give refunds. That covers plans, add-ons and credit top-ups, monthly and yearly, with no exceptions. You can cancel whenever you like and you keep everything you paid for until that period ends, but a charge that has gone through is not returned.
The rest of this page is that rule, case by case.
Why we can say that and still be fair
Because you never have to pay to find out whether this works.
Templated automations are free on the free plan, with no card and no time limit. The trial takes no card either. Nobody has to buy anything to see the product do its job, which is why a purchase can be final.
Purchased credits never expire. Spend them next year if you like. A top-up you have not used is not money gone; it is still in your account. A credit that has been spent bought inference we were billed for, and a reply that has already gone from your Instagram account to a real person.
We would rather say this up front than advertise a refund we would argue about later.
Payments are processed by Polar, which acts as the merchant of record, and by Razorpay for some rupee payments.
The short version
| Situation | What happens |
|---|---|
| You changed your mind about a plan | No refund. Cancel and you keep the plan until the period ends |
| You changed your mind about an add-on | No refund. Cancel and it keeps working until the period ends |
| You changed your mind about a top-up | No refund. The credits never expire, so they are still yours |
| Credits you have already spent | No refund. The replies have gone out |
| A yearly plan or add-on you stop using | No refund. It stays active until the year ends |
| Free signup credits | Nothing was paid, so there is nothing to return |
| We suspended you for breaking the terms | No refund of anything, including unused credits |
Plans and add-ons
Cancelling takes nothing away immediately. You keep the plan, or the add-on, until the end of the period you have already paid for. Then a plan drops to free and an add-on switches off. Templated automations keep running on the free plan.
Moving to a smaller plan waits for the same boundary, for the same reason: you paid for this period and you keep it. Moving to a larger one happens at once.
We do not pro-rate a partial month or year, and we do not refund one. Allowance credits granted for a period expire at the end of that period.
A payment that failed
A payment that fails at the processor never reaches us and nothing is charged. If your bank shows a pending amount for a failed payment, the bank releases it, typically within five working days. That is not a refund and there is nothing for us to do about it.
If something looks wrong
If a charge looks wrong, or you paid and what you bought did not switch on, email support@postengage.ai with the email address on the account, the payment id from your receipt, and one line on what happened. We reply within 2 working days, and we fix it: a purchase that did not switch on is switched on.
Chargebacks
Please write to us first. A chargeback freezes the account while the bank investigates, takes weeks, and usually concerns something we could have fixed the same day.
Tax
Every purchase produces a numbered receipt. Where Polar is the merchant of record, it charges and remits any sales tax or VAT due in your country and shows it on the receipt.
Contact
support@postengage.ai · Delhi, India