Privacy Policy

Information We Collect

• Account & Contact Data: name, email, and any information you provide during sign-up or subscription (e.g., early access list). For example, when you subscribe on our website we collect your email address.
• Usage & Device Data: log data, IP address, device/browser type, pages visited, time on site, and interactions. This may be collected via cookies and similar technologies.
• Social Platform Data: with your permission, we may access limited data from platforms you connect (e.g., LinkedIn, Twitter/X, Instagram) to help automate content, scheduling, and engagement. We only access data necessary to provide the requested features and follow each platform’s policies.
• Payment Data: payments are processed securely by Stripe. We do not store full card numbers or CVV. Stripe may collect and process billing details per its own privacy policy.
• Communications: emails and messages you send to us (e.g., support requests or feedback).

How We Use Your Information

• Provide, maintain, and improve the service and features you use.
• Automate content, scheduling, and engagement per your choices and linked accounts.
• Process payments and subscriptions via Stripe.
• Send service updates, onboarding, and product communications (you can unsubscribe anytime).
• Measure performance, run analytics, and improve reliability and security.
• Optional marketing and retargeting (only with consent where required), including pixels or tags from platforms like Meta/Facebook, LinkedIn, and Twitter/X.
• Comply with applicable laws, enforce terms, and prevent misuse or fraud.

Legal Bases (where applicable)

• Performance of a contract (providing the service you requested).
• Legitimate interests (improving the product, ensuring security and reliability).
• Consent (for certain analytics/marketing cookies and communications).
• Compliance with legal obligations.

Sharing & Disclosure

• Service Providers/Processors: e.g., Stripe (payments), hosting, analytics, email delivery. They only process data per our instructions and agreements.
• Social Platforms: when you connect accounts or publish content, relevant data is shared per the actions you initiate and each platform’s API rules.
• Legal & Safety: if required by law or to protect rights, safety, and security.
• Business Transfers: in case of a merger, acquisition, or asset sale, consistent with this Policy.

We do not sell your personal data. We do not share personal data for cross-context behavioral advertising where prohibited without appropriate consent.

Cookies, Pixels & Tracking

We use cookies and similar technologies to operate our site, remember preferences, run analytics, and, where permitted, support marketing (including Meta/Facebook Pixel, LinkedIn Insight Tag, and Twitter/X tag). You can manage preferences via your browser settings and any cookie controls we provide.

Data Retention

We retain personal data for as long as necessary to provide the service, comply with legal obligations, and resolve disputes. Example: subscription/contact emails are kept while you remain subscribed; standard logs may be retained for up to 12 months; aggregated analytics may be kept longer for product improvement.

International Transfers

Your data may be processed in countries outside your residence. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect data subject rights.

Your Rights & Choices

• Access, correction, deletion, and portability of your data.
• Object to or restrict certain processing, where applicable.
• Withdraw consent at any time (this does not affect prior lawful processing).
• Regional rights (e.g., GDPR/EEA, UK, CCPA/CPRA): you may request information, deletion, or opt-out of certain sharing. We do not sell personal information.

To exercise rights or make requests, contact us at support@postengage.ai.

Children

Our service is not directed to children under 13. We do not knowingly collect data from children.

Security

We implement administrative, technical, and organizational measures designed to protect personal data. No system is 100% secure; we continually improve protections and best practices.

Third-Party Links & Policies

• Stripe: payments processed per Stripe’s Privacy Policy.
• Meta/Facebook, LinkedIn, Twitter/X: any pixels, tags, or API access follow each platform’s terms and privacy policies.

Detailed Policy Points

1. Data Controller: PostEngageAI. Contact: support@postengage.ai.
2. Scope: applies to website, app, APIs, integrations, marketing and support.
3. Categories of Data: account, contact, usage, device, platform-linked and billing metadata.
4. Purpose Limitation: we process data only for specified, legitimate purposes described here.
5. Data Minimization: we collect the minimum data necessary to deliver features.
6. AI Outputs: content suggestions may use prompts and historical engagement metrics.
7. Automated Decisions: we do not make legally significant automated decisions without human oversight.
8. Cookie Types: essential, performance/analytics, functional, and (where permitted) marketing.
9. Retention Matrix: operational logs up to 12 months; billing records per legal requirements.
10. International Transfers: safeguarded via SCCs or equivalent mechanisms, where required.
11. Security Measures: encryption in transit, access controls, backups, and ongoing monitoring.
12. Incident Response: we assess and remediate incidents and will notify where required by law.
13. Subprocessors: we use vetted vendors (e.g., cloud hosting, analytics, email). Terms bind them.
14. Marketing Preferences: unsubscribe links and cookie choices available; honor opt-out signals when applicable.
15. Do Not Track: currently not responded uniformly; use browser settings and cookie controls.
16. Platform Permissions: we request tokens/permissions scoped to required actions you initiate.
17. Stripe & PCI: payments handled by Stripe; we do not store full card details.
18. Children: the Service is not for users under 13; do not submit children’s data.
19. Requests Handling: we may verify identity before fulfilling access/deletion requests.
20. Regional Rights: GDPR/UK GDPR and CCPA/CPRA requests supported to the extent applicable.
21. Complaints: you may contact a supervisory authority where you reside (EEA/UK).
22. Third-Party Links: clicking external links is subject to those sites’ policies.
23. Policy Changes: material changes will be communicated; continued use signifies acceptance.

Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above reflects the most recent changes. Material updates will be communicated where appropriate.

Contact Us

Questions or requests? Email support@postengage.ai.