Privacy Policy

PostEngageAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered Instagram engagement automation service.

Information We Collect

Account Information

• Email address (for account creation and communication)
• Instagram account identifiers (via Meta's official OAuth process)
• Basic profile metadata required for service functionality

Instagram Data

• Comments on your Instagram posts (to enable auto-reply)
• Direct message content (only for conversations you've configured for automation)
• Follower activity (for DM trigger functionality)

Usage Data

• Credit consumption and transaction history
• Automation activity logs
• Service usage patterns

How We Use Information

We use your information strictly to:

• Provide and operate the PostEngageAI service
• Generate AI-powered responses on your behalf
• Process credit purchases and track usage
• Send service-related communications
• Improve and optimize our service

Data Sharing and Third Parties

We do not sell your data. We only share information with:

• Meta/Instagram: Through official APIs to enable automation functionality
• AI Providers: To process and generate responses (content is not stored by providers)
• Payment Processors: To handle credit purchases securely
• Infrastructure Providers: To host and operate our service

Data Retention

We retain your data only as long as necessary to provide our service:

• Account data: Until you delete your account
• Activity logs: 90 days rolling retention
• Payment records: As required by law (typically 7 years)

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (Right to be Forgotten)
• Disconnect your social media accounts at any time via our dashboard or the social platform's settings
• Export your data

Data Deletion Instructions

You may request the deletion of your data at any time:

• Automated: Use the "Delete Account" option within your PostEngageAI account settings. This will remove your account and associated data immediately.
• Manual Request: Email us at postengage.ai@gmail.com with the subject "Data Deletion Request". We will process your request within 30 days.
• Platform Data: To remove our access to your social media data, you can remove the PostEngageAI app from your account settings on the respective platform (e.g., Instagram or Facebook Business Integrations).

Platform Compliance (Meta & Others)

Our use of data received from social platforms is governed by their respective Platform Terms.

Meta (Facebook/Instagram) Compliance

• We only access data you explicitly authorize via official Meta APIs.
• We do not use Platform Data for surveillance or to discriminate based on sensitive characteristics.
• We comply with Meta's Platform Terms regarding data retention and security.
• We act as a Service Provider for your business in the context of processing your social media interactions.

Business Information

This service is owned and operated by:

Contact Information

For privacy-related questions or requests:

Email: postengage.ai@gmail.com

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the service.