This page used to be mostly a redirection. It still is, partly, but the company's own site now shows two products, and only one of them is in our category.
People search for MobileMonkey because they remember a Facebook Messenger and Instagram chatbot builder and want to know whether it is still the thing to buy. Reading the company's own site on 21 October 2026: the brand is Customers.ai, the home page headline is about turning Klaviyo into a profit machine with identity resolution, and the named products are X-Ray for identity resolution, Alfred as an AI audience agent, Inboxer for email deliverability, a Meta CAPI server-side ads tracking product and a Klaviyo grader. The login and signup links still point at app.mobilemonkey.com, which is where the old name survives.
The pricing page, checked the same day, does not publish plan prices for any of that. It asks you to contact sales, and states that pricing is based on total Klaviyo profiles, every profile in the account including suppressed and unsubscribed ones. A seven-day free trial covers up to 500 visitor resolutions, with no card required.
The Instagram half, on its own page
Both the home and pricing pages carry two footer links, "DM Automation with InstaChamp" and "Social Media Autoresponders", and both go to customers.ai/instachamp. That page describes automated replies to every comment, Story mention, Story reaction and DM on Instagram, plus Facebook Messenger, through the Messenger API for Instagram.
Its plan table, read on 21 October 2026, lists a VIP edition offered as a this-week free gift, with 10 sends without Customers.ai branding, 250 contacts and DM responses for up to five keywords. Platinum is listed at $19 a month, shown at $9.95 a month as a this-week offer, with 500 unbranded sends and 1,000 contacts, unlimited keywords, conversation paths and email and phone capture in DMs. Extra sends are $5 per 1,000 and extra contacts $10 per 500.
If you came here for the Instagram half
Then the useful question is what you actually need a DM tool to do.
Most people who ask for a chatbot want something narrower than a chatbot: the same four answers, sent quickly, in their own words, without them being awake.
PostEngage does one thing. It answers Instagram comments and DMs through the official Instagram Graph API. You connect an account through Meta's own OAuth screen, and no password reaches us. An automation names a post, the keywords that should match with any-of or all-of logic, the negative keywords that should stop it, a public reply, a private reply, and whether the person is treated as a lead, which is off by default. The same builder adds first-time senders only, a time window and specific posts. Two buttons finish it: Try it, then Go live.
What it does not do, stated so you do not have to find out later: no Messenger, no website chat widget, no email, no SMS, no ads tracking, no WhatsApp or Telegram, no flow-builder canvas, no broadcasts, no sequences, no analytics product. Leads leave as CSV; there is no one-click CRM sync.
The pricing shape, since you are re-evaluating anyway
The two meters differ in what they count. InstaChamp's table counts contacts and sends, with a price for each block above the allowance. Ours counts AI-written replies. One credit is one AI-written reply. Comment replies sent from a template you wrote are free and unlimited, however many people receive them, on every plan. DMs are free too, up to Free's 1,000-every-30-days cap, which Lite removes for $4 a month. Nothing is metered per contact, per follower or per conversation, which matters most the week a post travels and the number of people in your inbox jumps.
Free tier: 100 credits, 1,000 DMs every 30 days, no card. Creator is $12 a month with 3,000 AI replies, and Studio $29 with 8,000. Packs: $3.99 for 1,000 credits, $14.99 for 4,500, $39.99 for 12,000. The full table is on our pricing page.
Before anything sends
Sixteen checks run in a fixed order: kill switch, connection, takeover, auto-reply switch, complaint pause, window, dedupe, burst, bot loop, cooldown, quiet hours, account limits, rate budget, free DM cap, credits, content safety. The first failure stops the send and records its reason in Activity. Takeover is third, so once a human presses Take over in Inbox, or replies from Inbox, the automation stands down. Replying in the Instagram app does not pause it. Running out of credits is a refusal like any other, and the fallback is your own template rather than silence.
Both windows are Instagram's, not ours: a comment is answerable for 7 days, a DM for 24 hours after that person's last message. Nobody on the official API sells an exemption.
Re-evaluating an old setup
There is a particular kind of afternoon that brings people to a page like this: an automation that has been quietly running for two years, a tool whose website no longer looks like the tool you bought, and a suspicion that nobody has read what it sends in a long time.
If that is you, do one thing before shopping at all. Open the last twenty replies your existing automation sent and read them end to end. Half the time the answer is not "switch tools" but "this template stopped being true in March". A tool cannot fix a sentence you no longer mean, and moving that sentence to a new vendor moves the problem with it.
Then, if you do shop, judge on the awkward moments rather than the feature grid: what happens when the same person triggers twice, when a comment lands at 2am, when you jump into the thread yourself, and whether the tool can show you a reply it decided not to send. That last one separates the category more cleanly than anything on a pricing page.
Where to go next
If your business is a Shopify store where email is the money and the missing piece is knowing who visited, Customers.ai is aimed squarely at you and we are not. If you need Messenger answered alongside Instagram, InstaChamp lists it and we do not.
If the missing piece is that your Instagram comments go unanswered until lunchtime, start on the free tier, 100 credits and no card, and read getting started before you point anything at real people. If ManyChat is also on your list, the ManyChat alternative page covers that comparison. The rest of the field, with the date each page was read, is on the comparisons index, and Chatfuel is the other close comparison.