How much does an AI reply cost on PostEngage.ai?

Each AI reply costs 1 credit. Credits are bundled into the paid plans (the starter pack includes 1,000 credits/month) and you can top up anytime. Every new account gets 100 free AI credits on signup so you can stress-test the feature before committing. Keyword triggers stay free forever, so most businesses combine the two: free keyword auto-replies for common questions, AI for the long tail.

Does the AI reply have to come from a Meta-approved template?

No. AI replies operate within the 24-hour customer service window after the user messages you, so free-form text is allowed. You only need approved Message Templates when you initiate a conversation outside the window (e.g. promotional broadcasts).

Can the AI use my product catalog and FAQs as context?

Yes. PostEngage.ai lets you upload product catalogs (CSV, JSON, WhatsApp Catalog) and FAQs as a knowledge base. The AI grounds its replies in that data, so it cannot hallucinate prices or invent products. You can also restrict it to refuse off-topic questions.

How does PostEngage AI compare to Wati, AiSensy and Respond.io AI?

Wati Genie, AiSensy AI and Respond.io AI Agent are bundled into paid tiers starting around Rs 4,000-7,500/month plus per-message costs. PostEngage.ai keeps the keyword-trigger layer free forever and charges only for the AI replies you actually consume — pay-as-you-go pricing instead of fixed seats. All four use the same official WhatsApp Cloud API.

Is AI auto-reply DPDP compliant?

Yes when configured correctly. The customer initiates the conversation (opt-in), you store a clear privacy notice, and PostEngage.ai redacts PII before sending text to the LLM. Logs are retained for audit and a STOP keyword lets users opt out instantly.

How fast does an AI reply land in the customer's WhatsApp?

Typical end-to-end latency is 2-4 seconds: inbound webhook from Meta, model inference, send via Cloud API. Customers see the chat bubble appear in the same window as a fast human reply.

WhatsApp AI Auto-Reply: Context-Aware Replies On Official Cloud API (2026)

Q: What is a WhatsApp AI auto-reply?

A WhatsApp AI auto-reply uses a large language model to understand the meaning of an incoming customer message and generate a natural, contextual response — without needing an exact keyword match. Ask "do you deliver to Bandra?" and the AI looks up your delivery zones and answers correctly. Ask the same in Hindi and it still works. PostEngage.ai runs AI replies on the official WhatsApp Cloud API and bills 1 credit per AI response.

What Is a WhatsApp AI Auto-Reply?

Keyword triggers fail when customers don't use the exact word you set up. "Pricing", "kitna hai", "how much", "rate kya hai" — all the same intent, but a literal "PRICE" match only catches one. An AI auto-reply solves this by passing the incoming message to a language model that understands intent, language, and your business context, then drafts a reply that sounds like you wrote it.

On PostEngage.ai, AI replies sit on top of the official WhatsApp Cloud API and run inside the 24-hour customer service window. Each AI reply consumes 1 credit — billed pay-as-you-go so a slow Tuesday costs you nothing while a viral Reel can scale to thousands of conversations without fixed-seat overage fees.

6 Customer Questions an AI Reply Handles That Keywords Miss

Customer: "do you have any orange-flavoured protein under 1500?"

AI reply: AI looks up your catalog, filters by flavour and price, returns the top 2 SKUs with images and a Buy Now button.

Customer: "mera order kab tak aayega bhai"

AI reply: AI detects Hindi, fetches the latest tracking status by phone number, replies in Hindi with the ETA.

Customer: "is the salon open this Sunday because Diwali"

AI reply: AI checks your holiday calendar, confirms hours, and proactively offers a booking link.

Customer: "i ordered yesterday but the tikka was cold can i get a refund"

AI reply: AI classifies the message as a complaint, refuses to auto-refund, escalates to a human, and posts a polite holding reply.

Customer: "are the headphones noise cancelling and bluetooth 5.3"

AI reply: AI pulls product specs from your catalog and confirms both attributes with a link to the full product page.

Customer: "can i pay via UPI on delivery?"

AI reply: AI looks up your accepted payment modes for that city/pin code and answers yes/no with the COD policy attached.

Setting Up AI Auto-Reply in 10 Minutes

0-2 min

Connect your WhatsApp Business number to PostEngage.ai via Meta Business Manager.

2-5 min

Upload your knowledge base: product catalog (CSV/WhatsApp Catalog), FAQs (PDF or text), and policies. The AI uses this for grounding.

5-7 min

Configure tone: choose formal/friendly/casual, set the languages you serve (English, Hindi, Hinglish, Tamil, etc.), and define escalation rules.

7-9 min

Set the fallback — when the AI is unsure, hand off to a human in the multi-agent inbox. Define which message types always escalate (complaints, legal, refunds above X).

9-10 min

Test with 5-10 real-style messages. Tune the system prompt if replies drift. Publish.

PostEngage AI vs Wati Genie, AiSensy AI, Respond.io

AI Pricing Comparison (May 2026)

Wati Genie (AI add-on)Rs 4,499 / mo bundled

AiSensy AI ProRs 3,499 / mo bundled

Respond.io AI Agent$79 / mo per seat

PostEngage.ai AI replies1 credit per reply, 100 free on signup

The pay-as-you-go model wins for businesses with spiky volume — a Reel that pulls 5,000 inbound messages on day one then trickles to 200/day. Fixed bundles either cap you at peak or waste money in the trough.

Where AI Auto-Reply Pays for Itself

D2C Supplements, Delhi

"Customers ask about ingredients, dosages and stack compatibility — too varied for keywords. AI now handles 82% of pre-purchase questions and our sales team only jumps in for the high-ticket bundles."

Real Estate Broker, Gurgaon

"AI qualifies inbound leads in Hindi/English, asks budget and locality, books a site visit on our calendar. We pay ~Rs 0.20 per AI reply — cheaper than missing a single qualified lead."

Online Tutor Network

"Parents ask everything — fees, demo classes, syllabus, timings. AI replies with the right tutor for the subject and grade. Trial-class bookings up 3.4x in 60 days."

DPDP and PII Handling

Customer-initiated conversations satisfy DPDP opt-in. Display a privacy notice in your WhatsApp business profile.
PostEngage.ai redacts emails, card numbers and Aadhaar patterns before sending message text to the LLM.
All AI exchanges are logged with timestamps, model version, and a hash of the prompt — auditable on demand.
STOP keyword removes the user from automated replies instantly and preserves the opt-out record for 7 years.

Pair AI replies with our free keyword trigger guide for the cheapest stack. To route conversations across your team, see the multi-agent inbox guide and the CRM integration walkthrough.

Try 100 AI Replies Free

100 free AI credits on signup. Keyword triggers free forever. Official WhatsApp Cloud API. INR pricing.

Start Free

WhatsApp AI Auto-Reply: Context-Aware Replies On Official Cloud API

What Is a WhatsApp AI Auto-Reply?

6 Customer Questions an AI Reply Handles That Keywords Miss

Setting Up AI Auto-Reply in 10 Minutes

PostEngage AI vs Wati Genie, AiSensy AI, Respond.io

Where AI Auto-Reply Pays for Itself

DPDP and PII Handling

Try 100 AI Replies Free

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